Careers

Europe Offices

STR Global is looking for a Trend Co-ordinator for its London office. If you are interested in joining our team on a full time basis and have prior hospitality experience and speak English fluently then please send your CV to info@strglobal.com

Trend Co-ordinator

Ensuring that STR Global maintains its position as leading provider of market data to the hospitality industry, you will be responsible for the ad hoc products that we produce from the London office in conjunction with STR with a main focus on historical Trend reports and PL reports.

This role offers a variety of daily tasks which help us to give our clients an effective and efficient service whilst protecting the integrity and quality of our data. You will be responsible for providing support to the Trend department in Hendersonville as well as to the London and International teams. As you will also be in regular contact with clients (both external and internal) strong written and oral communication and interpersonal skills are required. As our reports are produced to a specific timetable, you will need to be highly organised in your approach to work, with an ability to prioritise tasks and follow through. You will be able to manage a variety of tasks to a high standard, often within tight deadlines.

You will also be responsible for up selling STR Global’s other reports to the trend report clients. There will be a financial target to be met relating to this.

In addition, you will lead STR Global’s efforts to increase participation in some of our more specialised products; annual profitability, segmentation, and global pipeline. This will be undertaken on a rotating basis throughout the year, focusing on different products.

To be successful you will need to be confident in dealing with numbers and have a strong eye for detail. An understanding of hotel performance statistics is essential. You will also possess strong sales skills and be pro active in your relationships with clients.

Responsibilities:

•  To process ad hoc reports from request through to delivery within specified turnaround time; includes scoping reports and recommending suitable products for the clients’ needs. A good knowledge of all products is essential to recommend and guide clients through their options.
•  Provide support to International teams for ad hoc sales and with data reports for presentations and research.
•  Provide excellent client service; resolve report and data inquiries when they arise.
•  Monitor and organise records of ad hoc report sales and assist accounting with invoicing requests.
•  Up sell reports to existing clients.
•  Increase participation in the STR Global’s specialised products.

Experience required:

•  Minimum of 3 A'levels. HND in Hotel Management (or related subject) preferred.
•  Prior experience of the hospitality industry preferred.
•  Computer literate, experience of MS Office and MS Outlook essential.
•  Ideally a second language.
    desire to exceed their expectations.
•  Highly numerate with an eye for detail and a strong desire for accuracy.

Skills required:

•  Administration – completes all documentation accurately and thoroughly.
•  Numeracy – confident in dealing with numbers, able to easily identify and resolve errors.
•  Attention to detail - essential to ensure the release of accurate hotel performance data.
•  Astute – Need to be able to think about all eventualities not just what is presented on paper
•  Client focused – ability to anticipate and respond to client requirements and a genuine desire to exceed their expectations.
•  Communication – effective and diplomatic communicator both in person and on paper.
•  Initiative - able to work on own initiative whether independently or as part of a team.
•  Interpersonal - has the ability to interact effectively with people at all levels in an organisation including senior hotel executives and their staff.
•  Logic – a logical thinker with a systematic approach to work.
•  Motivated - highly motivated with the vision and commitment to succeed.
•  Organisational/time management - good organisational skills with the ability to prioritise tasks and follow through. Able to manage a variety of projects to a high standard within tight deadlines.
•  Planning – efficient and effective forward planner of work and projects.
•  Professionalism - demonstrates credibility and appropriate verbal and non-verbal behaviour with clients and colleagues and adapts personal style where necessary.
•  Teaming - acts as an integral part of the team, keeping other members informed about what is happening as well as assisting colleagues as required.
•  Tenacity - has the determination and initiative to initiate action, influence events and achieve objectives.