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    • Robin Rossmann

      Managing Director

      Robin Rossmann leads STR’s operations across the Europe, Middle East, Africa, Asia Pacific and Central and South America regions. He is focused on continuing to improve the way STR provides the hotel industry with robust and insightful performance benchmarking that enables stakeholders to make better decisions. Prior to STR, Robin was a Senior Director in Deloitte’s Global Hospitality Advisory Team in London. During his 13 years with Deloitte, he advised leading hotel brands, operators, investors and lenders in most major global markets. His wide range of experience includes advising on hotel strategy, business planning, investment appraisal, market reviews, financial and commercial due diligence, IPOs, debt advisory, valuation, financial assurance, controls improvement and risk management.

      Phone +44 (0) 207 922 1968

    • Thomas Emanuel

      Director of Business Development

      Thomas Emanuel leads STR’s business development and relations with industry stakeholders. He has spent his entire career in the hospitality industry, both at the corporate and unit levels with Hyatt Hotels & Resorts. In 2006, Thomas joined Deloitte’s HotelBenchmark where he was working until the team transferred to STR in 2008. Thomas regularly attends and presents at client events and conferences around the globe, and has been interviewed by news outlets including CNN, NBC and various tourism and hospitality industry publications.

      Phone +44 (0) 207 922 1949

    • Randy Smith

      Chairman and Co-Founder

      Randy Smith is the chairman and co-founder of STR. In 2011, Mr. Smith was inducted into the Hilton Hospitality Hall of Honor (with Carolyn Smith, his co-founder and wife), named one of the “25 Most Influential Executives of the Business Travel Industry of 2011” by Business Travel News and the recipient of the 2011 Lodging Hospitality Magazine’s Stephen W. Brener Silver Plate Award. 

      In 2010, Randy was awarded the ALIS Lifetime Achievement Award for his contribution to the lodging industry. He was a 2007 inductee to the Florida State University College of Business Hall of Fame. He is a member and past co-chairman of the Industry Real Estate Financing Advisory Council (IREFAC) and the 2002 recipient of the prestigious IREFAC C. Everett Johnson Award.  

      Randy also is vice-chair of the American Hotel & Lodging Foundation Funding Committee (AH&LEF). Randy is a charter member of the International Society of Hospitality Consultants (ISHC), a former board member and the recipient of the 1996 Industry Pioneer Award of the ISHC for outstanding contribution to the lodging industry.

      Phone +1 (615) 824 8664

    • Amanda W. Hite

      President and CEO

      As president and chief executive officer, Amanda Hite sets company policy and strategy while overseeing daily operations and implementing initiatives for STR's family of companies: Hotel News Now (HNN), based in Cleveland, Ohio and STR’s international headquarters, in London. She is a member of the boards of directors of the U.S. Travel Association (USTA) and the Hendersonville Chamber of Commerce. 

      Before joining STR, Amanda was the Director of Research for the Nashville Area Chamber of Commerce. A graduate of Birmingham-Southern College with a B.S. in business administration, Amanda resides in Hendersonville, TN, with her husband and two children.

      Phone +1 (615) 824 8664

    • Sally Bird

      Office Manager

      Sally Bird has spent most of her career in the hospitality industry. In 2004, she joined The Bench as the office manager, transitioning this role to STR’s London headquarters in March 2008. Sally previously worked at PKF International’s hotels & leisure consultancy department and the Churchill Hotel.

      Phone +44 (0) 207 922 1934

    • Kay Caudle

      General Counsel

      As STR’s General Counsel, Kay Caudle manages the legal affairs for the company. Kay counsels on a variety of transactional, intellectual property, real property, and employment matters, and is also responsible for ensuring that the company complies with federal and state laws and regulations.

      Phone +1 (615) 824 8664 ext. 3340

    • Rowena Cowan

      Director of Human Resources

      Rowena Cowan leads STR’s international Human Resources, responsible for Europe, Central/South America, Middle East & Africa, and Asia Pacific. Rowena has extensive HR experience and has held global roles across a variety of industries, including finance, telecommunications, and software. Prior to joining STR, Rowena headed up an HR practice with a consultancy firm where STR was one of her clients. She holds a Master’s degree from the London School of Economics and is a Member of the CIPD, the UK’s professional body for HR and People Development.

      Phone +44 (0) 203 744 7151

    • Anne-Marie Spackman

      Financial Planning and Analysis Manager

      Phone +44 (0) 207 922 1971

    • Catherine Harper

      Financial Controller

      Phone +44 (0) 207 922 1969

    • Sandy Hoareau-Berart

      Assistant Office Manager

      Phone +44 (0) 207 922 1958

    • Liana Shaferyans

      Office Administrative Assistant - (Maternity Leave)

      Phone +44 (0) 207 922 1942

    • Marielle Malabanan

      Office Administrative Assistant

      Phone +44 (0) 207 922 1932

    • Patricia Coyne

      Accounting Executive

      Phone +44 (0) 207 922 1957

    • Patrick Skillcorn

      Invoicing Executive

      Phone +44 (0) 207 922 1978

    • Debbie Gryszko

      Chief Financial Officer

      Debbie Gryszko directs all financial and accounting functions for the STR family of companies. Her team handles all subscriptions, accounts receivable, accounts payable, and payroll functions.

      Phone +1 (615) 824 8664 ext. 3320

    • Philip Wooller

      Area Director - Middle East and Africa

      Philip Wooller is based in Dubai and is responsible for the organisation’s expansion throughout Middle East & Africa.  Philip spent two decades in hospitality and his career combines the unique blend of senior positions in hotel operations and management, sales, marketing and revenue management for Britannia Hotels, Thistle Hotels, Intercontinental Hotels and Crown Hotels. Philip joined The Bench in 2006 and transferred to the STR team in 2008.  Philip graduated from Bournemouth University with a degree in Hospitality Management.

      Phone +971 (0)557 701202

    • Scott Hendryx

      Chief Information Officer

      Scott Hendryx leads STR’s IT team for all U.S. and global initiatives, including infrastructure, development, quality and security. He is responsible for guiding our IT team in the development and implementation of a full technology (hardware and software) to improve the stability, flexibility, and scalability of STR’s environment. He is also a stakeholder in STR’s portfolio governance committee, ensuring that the best projects for STR’s mission are selected and successfully implemented.

      Phone +1 (615) 348 2128

    • Chloe Black

      HR & Administration Officer

      Phone +44 (0) 207 922 1963

    • Elizabeth Randall-Winkle

      Chief Strategy Officer

      Elizabeth Randall-Winkle, Chief Strategy Officer, is responsible for the development and execution of the organization’s strategic initiatives. Randall-Winkle has held several positions within the STR organization. Most recently serving as Managing Director for the organization’s expansion and operations outside of North America. Elizabeth also served as Director of Operations. Elizabeth is active in the industry, speaking at international conferences and participating on panels at various events. Elizabeth was invited to take part in the Dean's Distinguished Lecture Series (DDLS) at the Cornell School of Hotel Administration (SHA) in 2011 and at Ecole hôtelière de Lausanne (EHL) in 2012.

      Elizabeth joined STR from the financial services industry, having served as Interim President/CEO for Pasadena Federal Credit Union in California after previously serving as Vice President, Member Services for the $120 Million organization.

      Ms. Randall-Winkle serves on the Board of Directors of STR Global, Ltd. (trading as STR) and International Society of Hospitality Consultants (ISHC).

      Elizabeth holds a bachelor’s degree from Vanderbilt University.

      Phone +1 (615) 824 8664 ext.3489

    • Sarah Duignan

      Director - Client Relationships

      Sarah Duignan leads STR’s international client relations. She joined the HotelBenchmark team at Deloitte in 2005 as a Business Development Executive, later becoming an Account Manager responsible for a number of key international clients. Sarah regularly attends and presents at hotel operator and industry events, spreading greater awareness of STR’s benchmarking services. She has seven years of experience in hotel operations in Ireland and holds an honours degree in translation (German & Spanish) from Dublin City University.

      Phone +44 (0) 207 922 1950

    • Jon Timmons

      Chief Operating Officer

      Jon Timmons leads STR’s operational strategy and oversees the company’s product and service development. He is responsible for ensuring that STR’s services are keeping pace with the constantly-evolving industry. Prior to his role at STR, Jon served as vice president of technology and data services for eviCore Healthcare.

      Phone +1 (615) 338 3505

    • Anne Hawkins

      Executive Vice President, Sector Analysis

      Anne Hawkins leads new business initiatives in the Sector Analysis division of STR.  She is responsible for managing and implementing all aspects of sales and operations across this division.  Previously, Anne worked in private equity and investment banking.

      Phone +1 (615) 824 8664 ext. 3341

    • Marco Malacrida

      Area Director- Italy

      Marco Malacrida leads STR’s Italian office.  Marco spent his early career working for International Government Organizations; analyzing, modeling and implementing penetration and distribution strategies and organizational set up for companies interested in entering the Italian market. Marco has worked exclusively in the hospitality industry since 2000, first introducing online benchmarking to hotels through The Bench and then STR. 

      Phone +39 02 8909 5051

    • Aoife Roche

      Director of Account Management

      Phone +44 (0) 207 922 1938

    • Bobby Bowers

      Senior Vice President, Operations

      Bobby Bowers oversees all aspects of STR client and customer service and support sales efforts. He is often the keynote presenter at international, national and regional industry conferences.

      Phone +1 (615) 824 8664 ext. 3321

    • Dennis Spitra

      Director of Business Development, Hotels



      Phone +44 (0) 207 922 1975

    • Joanna Butler

      Senior Manager – Client Services

      Phone +44 (0) 207 922 1946

    • Vail Ross, CMHS

      Senior Vice President, Global Business Development & Marketing

      Vail Ross is responsible for the overall coordination, functional management and leadership of the business development and marketing strategies and activities for the STR family of companies. Along with hotel specific sales and marketing, Vail’s efforts are directed toward expanding relationships with third party vendors by promoting new products and services. She is often featured as a guest speaker at international, national, regional and state conferences. Vail currently is the chair for the AH&LA Women In Lodging (WIL) Council and the chair for the HSMAI Foundation board of directors.

      Phone +1 (615) 824 8664 ext. 3368

    • Jan D. Freitag

      Senior Vice President, Lodging Insights

      Jan Freitag is charged with exploring opportunities related to STR's development initiatives. He is the author of a recurring column in Lodging magazine and a quarterly blog for USA Today, presents lodging performance trends at industry conferences, and is often quoted in trade publications.

      Phone +1 (615) 824 8664 ext. 3352

    • Javier Serrano

      In Market Manager – Spain & Portugal

      Phone +34 911 233 296 ext. 1954

    • Julian Perez Fernandez

      Senior Manager - Key Accounts



      Phone +44 (0) 207 922 1947

    • Patricia Boo

      Senior Business Development Manager - Latin America

      Patricia Boo is based in Brazil and is responsible for the organization’s expansion throughout Latin America. Patricia spent her career in the hotel industry at property level, between Madrid and London, until she joined the organisation in 2008. Patricia often attends and presents at industry conferences and client meetings. Patricia has been a regular lector at the Rey Juan Carlos University in Madrid, Spain specialising in benchmarking for their Revenue Management courses. Patricia holds a degree in Tourism.

      Phone +55 (11) 30932765

    • Christian Strieder

      In Market Manager - Germany, Austria & Switzerland

      Phone +49 (0) 1520 9068141

    • Adriana Aloisi

      Business Development Executive

      Phone +39 02 4547 2236

    • Brad Garner

      Senior Vice President, Client Relationships

      Brad Garner is Senior Vice President, Client Relationships for STR. In this role, he is responsible for servicing, managing and building multi-level, proactive relationships with STR’s client base and acts as a primary contact for investment banks and institutional investors.   He is a frequent speaker at industry meetings and conventions and is a regular contributor to various news and media outlets. Brad joined STR in 1995 shortly after earning his B.S. in Marketing from Old Dominion University.  He currently resides in Nashville, TN, with his wife and daughter. 

      Phone +1 (615) 824 8664 ext. 3307

    • Maribel Garcia

      Key Account Manager

      Phone +44 (0) 203 890 0044

    • Typhaine Blanco

      Business Development Coordinator

      Phone +44 (0) 203 744 7141

    • Ursula Campbell

      European Census Data Specialist

      Phone +44 (0) 73 8710 7990

    • Clara Carballo

      Trend / AM:PM Executive

      Phone +44 (0) 207 922 1973

    • Felicity Collins

      Director - Operations

      Felicity Collins is Director of Operations for STR, focusing on systems and processes to maximise efficiency.  She joined the organisation in 2008 as an Account Manager, later becoming Operations Manager and then Director of Operations in 2011.  Felicity has held previous account management and event planning roles at Hilton International and Leading Hotels of the World.  She holds an Honours Degree in Business Administration from the University of Hertfordshire.

      Phone +44 (0) 207 922 1951

    • Karin Lord

      Key Account Manager

      Phone +44 (0) 203 890 0045

    • Steve Hood

      Senior Vice President, Research and Founding Director, SHARE Center

      Steve Hood has been with STR for 15 years. He currently serves as Senior Vice President of Research. He is responsible for research-related activities, including special analyses and methodologies. He manages STR’s relationships with the educational community. He currently serves as the Director of the SHARE Education Center.

      Phone +1 (615) 824 8664 ext. 3315

    • Corinna Schroeder

      Business Analyst



      Phone +44 (0) 207 922 1935

    • Ines Quintella

      Key Account Manager

      Phone +44 (0) 203 744 7155

    • Jonathan Bell

      Vice President, Data Operations

      Jonathan Bell oversees the data processing and client output departments, which are responsible for the loading, validation, processing, and distribution of reports and data files involving all monthly and daily hotel performance data globally. He works closely with staff to fulfill customized data requests for clients and customers.

      Phone +1 (615) 824 8664 ext. 3335

    • Sophie Colvin

      Senior Business Development Manager - Industry Partners

      Phone +44 (0) 207 922 1943

    • Chantelle Boyers

      Business Analyst

      Phone +44 (0) 203 744 7163

    • Elizabeth M. Bentle

      Vice President, Human Resources

      Elizabeth Bentle is responsible for managing all aspects of hiring and training at STR.

      Phone +1 (615) 824 8664 ext. 3309

    • Maryke Dreyer

      Business Development Manager - South Africa

      Phone +27 (72) 269 9922

    • Mohamed Rabie

      Key Account Manager

      Phone +44 (0) 207 922 1966

    • Sam Mardkhah

      Business Development Manager - Scandinavia, Baltics & Benelux (EMEA)

      Phone +44( 0) 2037447150

    • Elyssa Bennett

      Business Analyst

      Phone +44 (0) 203 890 0046

    • Jakub Klimczak

      Business Development Manager - CEE

      Phone +44 (0) 207 922 1940

    • Lenka Lonska

      European Census Data Specialist

      Phone +44 (0) 203 890 0047

    • Andrea Aleotti

      Office and Account Manager - Italy

      Phone +39 02 4547 2236

    • Nele Magi

      Client Relationship Manager

      Phone +44 (0) 207 922 1972

    • Stefania Maroso

      Business Development Manager - Central & South America

      Phone +44 (0) 203 890 0047 ext. 4147

    • Sue McKenney

      European Census Data Specialist in Industry Partners

      Phone +44 (0) 738 741 1233

    • Chad Church

      Vice President, Operations

      Chad Church manages the client service, trend, special projects, and CVB/DMO operations at STR. In addition, he leads internal process improvement initiatives and special projects for consulting, investment, government, and corporate hotel clients.  He is a regular speaker at industry meetings and conventions and is a frequent contributor to various news media outlets. 

      Phone +1 (615) 824 8664 ext. 3400

    • Stefanie Eissner

      Account Manager - DACH & BeNeLux

      Phone +44 (0) 207 922 1128

    • Alicia Esteban Fernandez

      Data Support Executive

      Phone +44 (0) 203 808 0297

    • Chris Crenshaw, CRME

      Vice President, Digital Data Solutions

      Chris Crenshaw works with our global development team on new product development and strategic integration. He brings a wealth of knowledge to the table with over 15 years of revenue-related hospitality experience. He is a Certified Revenue Management Executive (CRME) and Certified Scrum Product Owner (CSPO).  

      Phone +1 (615) 824 8664 ext. 3419

    • Konstantinos Nikolaidis

      Middle East & Africa Executive

      Phone +44 (0) 207 922 1939

    • Barbara Fraccascia

      Data Support Executive

      Phone +44 (0) 203 890 0059

    • Joaquin Hohf

      Data Support Executive

      Phone +44 (0) 203 890 0059

    • Alexander Robinson

      Senior Manager - Industry Partners

      Phone +44 (0) 203 890 0062

    • Patrick Mayock

      Senior Director, Research & Development

      As Senior Director of Research & Development, Patrick Mayock is tasked with exploring new opportunities, methodologies and solutions to ensure the continued success of STR long into the future. Additionally, he helps lead the company’s thought leadership platform to advance the perception of STR within the hotel industry and beyond. Prior to joining the R&D team in January 2016, Patrick was instrumental in building STR’s award-winning media arm, Hotel News Now, serving most recently as it’s Editor-in-Chief. Patrick earned his bachelor’s degree from the E.W. Scripps of Journalism at Ohio University and his master’s degree from Kent State University. He is pursuing an MBA from the Weatherhead School of Management at Case Western Reserve University.

      Phone +1 (615) 824 8664 ext. 3408

    • Jeff Higley

      Vice President, Digital Media and Communications

      Jeff Higley is the former editorial director for Hotel & Motel Management magazine and has specialized in hotel industry journalism for many years. He oversees all aspects of the Hotel News Now (HNN) digital platform, including the Hotel News Now website and daily newsletter. Jeff also leads the STR family of companies efforts with corporate public relations and press releases. He frequently writes articles on the lodging industry.

      Phone +1 (615) 824 8664 ext. 3318

    • Sonia Lorenzo Fojon

      Trend Co-ordinator



      Phone +44 (0)207 922 1977

    • Nicoletta Stara

      Trend Co-ordinator

      Phone +44 (0) 203 890 0060

    • George Titlow

      Business Development Manager – UK & Ireland

      Phone +44 (0) 203 744 7146

    • Jessica Haywood

      Manager, Research & Development

      Jessica Haywood is the Manager of the Research and Development department at STR, the recognized leader for hotel industry benchmarking and analytics. In this role, Jessica oversees the analyst team, which is tasked with uncovering new opportunities for the business, managing the market forecasts, reviewing methodology, and ad-hoc projects. Jessica earned her Master of Science degree in Travel Industry Management from the University of Hawaii. 

      Phone +1 (615) 824 8664 ext.3433

    • Lucia Medea

      Account Executive

      Phone +44 (0) 207 922 1959

    • Michael Leggett

      Vice President, Quality Assurance

      Michael Leggett oversees STR’s quality assurance program, working with various departments on improving both new and existing products as well as service standards. He has been a part of the STR team for over 15 years, holding numerous responsibilities in the IT department. Today, Michael plays a fundamental role in ensuring the quality of reports and services our clients receive.

      Phone +1 (615) 824 8664 ext. 3325

    • Alex Smith

      Vice President, Sector Analysis

      Alex Smith oversees data operations in the Sector Analysis division of STR.  He is responsible for data collection and output, as well as business and product development.  Previously, Alex worked in Client Services and managed STR’s forecast products.

      Phone +1 (615) 824 8664 ext. 3362

    • Carter Wilson

      Vice President, Consulting and Analytics

      Carter Wilson oversees the daily operations for the consulting and analytics division of STR. His team in the Broomfield, Colorado office is tasked with new product development and performing bespoke consulting assignments including comp set selection and optimization, custom forecasts, customized data-infused dashboards in Excel or Tableau software, and industry income and expense research. Carter has over two decades of experience in the hospitality industry and has extensive public-speaking experience, lecturing frequently at conferences and company events.

      Phone +1 (615) 824 8664 ext. 3144

    • Sara Murias

      Integrations Manager

      Phone +44 (0) 207 922 1936

    • Alexandra White

      Business Development Executive - Russia, CIS & SEE

      Phone +44 (0) 207 922 1955

    • Ivana Neskovic

      Senior Manager - Regional Accounts

      Phone +44 (0) 207 922 1961

    • Lindsay Culbreath

      Senior Director, Business Development & Marketing

      Lindsay Culbreath is responsible for  North America business development and marketing activities and personnel as it relates to growth of all STR and STR Family of company products and services. She is often a guest speaker at various regional and state industry events and conferences.

      Phone +1 (615) 824 8664 ext. 3317

    • Alison Hoyt

      Director, Consulting & Analytics

      Alison Hoyt designs custom data dashboards for clients, using Excel modeling techniques. She assists with new subscription-based report and product development. Alison serves as a liaison between STR’s Colorado office and STR’s international headquarters in London, overseeing the collection and input of annual profitability data for approximately 2,000 hotels. Alison earned her bachelor’s degree from Cornell University’s School of Hotel Administration and graduated with distinction. She is a frequent presenter at industry conferences and meetings.

      Phone +1 (615) 824 8664 ext. 3145

    • Joseph Rael

      Director, Financial Performance

      Joseph Rael works on a variety of custom analytical tools and solutions and leads the HOST P&L program, which collects and analyzes nearly 6,000 hotel income statements each year. 

      Phone +1 (615) 824 8664 ext. 3145

    • Michal Rao

      Regional Account Manager CEE & CIS

      Phone +44 (0) 207 922 1974

    • Patricia Zulato

      Client Relationship Manager

      Phone +55 (47) 92017002

    • Veronica Andrews

      Director, Digital Data Solutions

      Veronica Andrews, Director, Digital Data Solutions for STR, provides analytical and end-user perspectives in the development of new STR data products. She is also responsible for designing and delivering product training to meet internal and external customer needs. Veronica has over 20 years of revenue management experience in the hospitality industry. Prior to joining STR, Veronica’s experience included property and above property leadership in both major brand and independent arenas, and across a wide breadth of property types and locations. Veronica serves on the HSMAI Revenue Management Advisory Board, is a Certified Revenue Management Executive (CRME), and an active member of the AH&LA Food and Beverage Committee.

      Phone +1 (615) 824 8664 ext. 3396

    • Raquel Ortiz

      Senior Analytics Manager

      Phone +1 (615) 824 8664 ext. 3143

    • Claudia Alvarado

      Analytics Manager

      Phone +1 (615) 824 8664 ext. 3141

    • Nate Rael

      Account Manager

      Phone +1 (615) 824 8664 ext. 3148

    • Jesper Palmqvist

      Area Director – Asia Pacific

      Jesper Palmqvist leads STR in the Asia Pacific Region, overseeing teams across Australia, Singapore, China, Japan, India and Jakarta. He has twenty years of experience in hospitality, online travel and IT through various verticals in regional European IT start-ups and regional hotel chains, as well as global companies such as Orbitz Worldwide, Wyndham Hotel Group and Groupon, leading efforts in Distribution, Sales & Marketing and contracting. Jesper frequently presents the latest trends and updates at industry events in the APAC region.

      Phone +65 6800 7850

    • Paula Reinoso

      Regional Account Manager - Spain & Portugal

      Phone +44 (0) 207 922 1960

    • Matthew Burke

      Regional Manager, Pacific

      Matthew Burke manages STR’s client relationships and business development in Australia, where he is based, as well as New Zealand and the Pacific Islands. Matthew focuses on growing STR’s business with accommodation operators, private industry investors and government and tourism associations. Prior to working with STR, Matthew worked as both a revenue manager and a marketing manager for Hyatt. Matthew frequently presents at major hotel association conferences as well as national tourism conferences and industry (both accommodation and non-accommodation) events, providing industry overviews and sharing economic insights.

      Phone +61 (0)2 8091 2009

    • Bernard Kee

      Regional Manager Southeast Asia

      Bernard Kee leads STR's business development and operations in South East Asia, with a primary focus on providing industry partners with perspectives on regional hospitality development to help them make informed strategic decisions. He began his career in the banking industry before moving to the tourism sector, where he gained over 13 years of experience across airline, hotel and online travel businesses. Prior to joining STR, much of Bernard's time in the travel industry was with Orbitz Worldwide Corporation.

      Phone +65 6800 7850

    • Christine Liu

      Country Manager China

      Christine Liu leads STR’s client relations and business development across Greater China. She began her career with Shangri-La hotels, where she gained a great deal of experience in F&B and Front Office management. Christine then moved from hotel operations to industry partners, working for InterTouch, Infor EasyRMS and TSA Training Services before joining STR in 2015.  

      Phone +86 (0) 10 8518 2438

    • Cynthia Cheong

      Office Manager

      Cynthia Cheong is the Office Manager for STR Asia Pacific and is based in our Singapore office. Her role spans across administrative support to leadership, accounting, sales and more – while ensuring day-to-day operations in the Singapore office run smoothly. Cynthia is no stranger to hospitality and FMCG industries and through her passion for improving processes and expanding possibilities, Cynthia provides a personal touch that helps to expand the team’s scope of capabilities to achieve the overall company’s objectives.

      Phone +65 6800 7850

    • Lynsie Bennett

      Director of Business Development, Industry Partners

      Lynsie Bennett is responsible for developing and maintaining partnerships with clients of HNN and STR. Lynsie brings with her two years of award-winning advertising sales experience in the newspaper industry.

      Phone +1 (615) 824 8664 ext. 3374

    • Anthony Zhang

      Business Development Manager

      Phone +86 (0) 10 8518 2438

    • Agnieszka Stopa

      Regional Account Manager - UK, Ireland & Poland

      Phone +44 (0) 207 922 1948

    • Susan Guo

      Business Development Manager

      Phone +86 (0) 10 8518 2438

    • Duane Vinson

      Assistant Director, STR SHARE Center

      Duane Vinson joined STR in 1997 and serves as the Assistant Director of the SHARE Center, a program that works with hospitality and tourism schools around the world to provide thorough and timely data for academic research and comprehensive and relevant training materials for the classroom.  

      Phone +1 615 824 8664 ext. 3329

    • Fenady Uriarte

      Business Development Manager

      Phone +65 6800 7850

    • Christy Megawati

      Business Development Manager



      Phone +62 (0) 21 2555 8944

    • Karrie Keen

      Senior Client Account Manager

      Karrie Keen is responsible for managing relationships with North American Convention and Visitor Bureaus and Destination Marketing Organizations.  Karrie also assists in the service and support of corporate and customer requests across the globe. Karrie has been with STR for over ten years, serving in multiple roles and departments. She received a Bachelor of Science degree in Business Administration from The University of Louisiana at Monroe.

      Phone +1 (615) 824 8664 ext. 3331

    • Annie Gaffron

      Director, Marketing Operations

      Annie Gaffron oversees day-to-day operations of the marketing team with a focus on special projects, implementation, systems and the Hotel Data Conference. 

      Phone +1 (615) 824 8664 ext. 3403

    • Shawn Grenley

      Client Account Manager

      Shawn Grenley is responsible for servicing and maintaining positive relationships between STR and a number of key corporate clients headquartered in the southeastern region of the U.S. These states include AL, FL, GA, MS, NC, SC and TN.   

      Phone +1 (615) 348 2043

    • Nick Minerd

      Public Relations Coordinator

      Nick Minerd covers requests for data and executive interviews from media outlets in North America and the Caribbean. He also manages all of STR's press releases and works with various internal and external communication initiatives.

      Phone +1 (615) 824 8664 ext 3305

    • Haley Luther

      Communications Associate

      Phone +1 (615) 824 8664 ext. 3500

    • Emma Holland

      Marketing Assistant

      Phone +1 (615) 824 8664 ext 3515

    • Ashley Friedman

      Content Coordinator

      Phone +1 (615) 824 8664 ext 3556

    • Allie Hanson

      Client Account Manager

      Allie Hanson is responsible for servicing and maintaining positive relationships between STR and a number of key corporate clients headquartered in the western United States. These states include AK, AZ, CA, HI, ID, MT, NE, NV, ND, OR, SD, UT, WA, WY and British Columbia, Canada. 

      Phone +1 (615) 348 2127

    • Shiori Sakurai

      Business Development Manager

      Phone +81 (0) 3 4589 9890

    • Bella Wang

      Business Development & Marketing Coordinator

      Phone +86 (0)10 8518 2438

    • Kevin Nguyen

      Applications Developer

      Phone +44 (0) 207 922 1962

    • Kim Heslin

      Client Account Manager

      Kim Heslin joined STR in 2006 and is responsible for servicing and maintaining positive relationships between STR and a number of key corporate clients headquartered in the northeastern region of the United States. These states include CT, DC, IL, IN, ME, MD, MA, MI, NH, NJ, NY, OH, PA, RI, VA, VT, WV, and Ontario, Canada.

      Phone +1 (615) 348 2070

    • Ash Zolfi

      IT Support Specialist

      Phone +44 (0) 207 922 1952

    • Velancia Teo

      Business Development Coordinator

      Phone +65 6800 9733

    • Fatima Thompson

      Business Development Executive

      Fatima Thompson covers Mexico, Caribbean and Southwestern U.S. Territory. She is fluent in English and Spanish. She is responsible for increasing participation in the STAR program and promoting knowledge of the STR family of products and programs.

      Phone +1 (615) 824 8664 ext. 3339

    • Novalga Aniswara

      Trend Coordinator

      Phone +62 (0) 21 2555 8944

    • Rico Louw

      Client Account Manager

      Rico Louw is responsible for servicing and maintaining positive relationships between STR and a number of key corporate clients headquartered in the central U.S.  These states include AR, CO, IA, KS, LA, MN, MO, NM, OK and TX. With strong linguistic abilities, Rico also services the Caribbean island markets and Mexico. 

      Phone +1 (615) 348 2143

    • Elyse Carfrey

      Business Development Associate, Hotel News Now

      Elyse Carfrey works closely with the Business Development Director to build relationships with new and existing clients of Hotel News Now and STR. She also manages the Product Showcase newsletter and the Hotels for Sale pages of the website. 

      Phone +1 (615) 824 8664 ext. 3371

    • Vidhi Godiawala

      Business Development Manager

      Phone +91 (0)22 6631 1480 ext 223

    • Jennifer Foster

      Business Development Executive- Destinations

      Jennifer Foster works closely with the director of business development, destinations to build relationships with new and existing destinations clients in the Southeast, Midwest and East Coast regions of the U.S.

      Phone +1 (615) 824 8664 ext. 3487

    • Melissa Holm

      Business Development Executive, Hotels

      Melissa Holm works closely with our hotel partners and is focused on increasing the participation of independent properties located in the Midwest and Northeastern U.S. 

      Phone +1 (615) 824 8664 ext. 3468

    • Kelsey Waite

      Business Development Executive, Destinations

      Kelsey Waite works closely with the Director of Business Development, Destinations to build relationships with new and existing destination clients located in the Midwest and along the East Coast. 

      Phone +1 (615) 824 8664 ext. 3458

    • Emily Yu

      Account Manager



      Phone +86 (0) 10 8518 2438

    • Leif Jiang

      Account Coordinator

      Phone +86 (0) 10 8518 2438

    • Jessica Li

      Account Coordinator

      Phone +86 (10) 8518 2438

    • Sophian Fikri

      Research Analyst

      Phone +62 (0) 21 2555 8944

    • Intan Meilan Sari

      Account Coordinator

      Phone +62 (0) 21 2555 8944

    • Rui Feliciano

      Content Marketing Manager

      Phone +44 (0) 203 744 7148

    • Natalie Weisz

      Research & Analysis Manager

      Phone +44 (0) 203 744 7147

    • Robert Bauer

      Senior Analyst

      Phone +44 (0) 207 922 1944

    • Akiko Nishiwaki

      Account Manager

      Phone +81 (0) 3 4589 9890

    • Michele Pasqui

      Senior Analyst, Forecast

      Phone +44 (0) 207 922 1976

    • Shivendra Selvam

      Account Manager

      Phone +91 (0) 22 6631 1480

    • Alex Anstett

      Content Creator

      Phone +44 (0) 207 922 1979

    • CeCe Kleidara

      Digital Marketing Coordinator

      Phone +44 (0) 203 744 7140

    • Mayumi Amo

      Account Coordinator

      Phone +81 (0) 345899893

    • Axel Steinbach

      Senior Analyst, Profitability

      Phone +44 (0) 207 922 1964